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| Loyalty Point Program FAQ |
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Please choose from one of the topics below:
- What is the Loyalty Point Program?
We have launched this great Loyalty Point Program to give something back to our loyal customers and to show our appreciation for the continuous support we are receiving. This Loyalty Point Program will offer incentives which you can use in your next purchases.
Our Loyalty Point Program is as simple as it sounds. You will earn Shopping Points for the money you spent while shopping at Pet Ness Beauty
The points you earn can be used to pay for your next purchases at Pet Ness Beauty.
The Loyalty Point Program started last Tuesday 02 February, 2010 . All purchases made after that date will earn you Shopping Points.
- How does the Program work?
When an order is placed, the total amount * of the order will be used to calculate the amount of points that you will earn.
These points are added to your Shopping Points Account as pending points.
All pending points are listed in your Shopping Points Account and will remain there until approved or confirmed by Pet Ness Beauty.
These pending points will be released once approved by Pet Ness Beauty and your account will be credited with the value of those points. Pending points will only be approved after receiving the payment for your order. You must be logged in to your account if you want to view the status of your shopping points, .
You can start spending these shopping points on your next purchase if it reached the minimum number of points required for redemption. You will be able to pay for your order with your points balance during the checkout process.
*In most cases shipping fees, taxes and other charges are excluded.
- Points and Values
Every Php1.00 you spend at Pet Ness Beauty earns you 1 point which you can use to pay for your next purchases. Every point has a value of Php0.01
For example:
Product Cost: Php100.00
Shopping Points Earned: 100 points
Value of Points Earned: Php1.00
Please note that we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
Last updated: Tuesday 02 February, 2010
- Redeeming Shopping Points
If you have a balance in your Shopping Points Account, you can use those points to pay for your purchases made at Pet Ness Beauty.
When choosing a payment method during your checkout process, a box will be provided to you where you can enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all your available points. You will still have to select your payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout process until you reach the confirmation page. If you choose to use your shopping points to pay for your order, the value of the points you redeem will be automatically deducted in the total amount of your order. Once you confirm your order, your Shopping Points account will be updated and the points you used will be deducted from your balance.
For any purchases made by redeeming points, shopping points will only be rewarded for the total amount after deducting the value of your redeemed points.
- Minimum Points Required
A minimum balance of 2,000 points (Php20.00) is required before you can redeem your points.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Tuesday 02 March, 2010
- Minimum Purchase Amount Required
A minimum of Php1,000.00 in total (per purchase) is required before any Points Redemptions can take place.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Wednesday 17 March, 2010
- Maximum Points Redemptions allowed per order
A maximum of 10,000 points (Php100.00) is allowed on every order placed. This means that you can only use a maximum of 10,000 in your every order.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Tuesday 02 February, 2010
- Will I earn points for shipping fees?
No. When calculating the amount of points earned, the shipping fees and other charges are excluded.
Last updated Tuesday 02 February, 2010
- Will I earn points for tax fees?
No. When calculating the amount of points earned, the taxes and other charges are excluded.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Tuesday 02 February, 2010
- Will I earn points for discounted products?
Yes. When calculating the amount of points earned, all items which have been discounted are included.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Tuesday 02 February, 2010
- Will I earn points if my order is paid partially with points?
Yes. You can still earn points for any purchases made and paid with your points but only to the extent of the total amount after deducting the value of your redeemed points.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Tuesday 02 February, 2010
- Earning Referral Points
This feature is currently disabled.
Last updated: Tuesday 02 February, 2010
- Earning Points While writing a Products Review
This feature is currently disabled.
Last updated: Tuesday 02 February, 2010
- Products Restrictions
No restrictions apply to what items may be purchased by using your points balance.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Tuesday 02 February, 2010
- Products on sale Restrictions
Shopping points cannot be used on all items that are currently on sale, discounted or in our Specials page.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Tuesday 02 February, 2010
- Conditions of Use
- Shopping Points are only available to registered Pet Ness Beauty members.
- Shopping Points can only be collected and used with your online purchases at Pet Ness Beauty.
- Shopping points will only be awarded on orders placed online with Pet Ness Beauty so it is strongly recommended that you use our shopping cart when placing an order.
- Shopping Points will only be awarded for orders that are fully paid.
- Shopping Points will be adjusted in cases of product returns or exchanges.
- Shopping Points are not refundable and cannot be transferred between members.
- Shopping Points are not transferable or exchangeable for cash under any circumstances.
- Shopping Points will not be refunded for any cancelled order.
- When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
- Shipping fees, taxes and other charges are excluded in calculating the amount of points to be earned.
Please note that we reserve the right to make changes to this policy at any time without prior notice.
- When Problems Occur
For any queries regarding our Loyalty Point Program, please Contact Us. Make sure you provide as much information as possible in your email so we can help you better. |
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